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Q: Where are your vacation rental homes located?

A: All our vacation rental homes are located in Kailua-Kona, the western side of the Big Island of Hawaii.

 

Q: How do I get to Kailua-Kona? Which airport should I flight to?

A: There are many direct flights to Kailua-Kona from the mainland United States, and from Canada, by Hawaiian Airlines, Alaska Air, United Airlines, and others.  Flights from other countries usually require a stop-over in Honolulu, or a mainland US airport. You will flight to Kona International airport

 

Q:  How do I get to your rental home from the airport?

A: About 10-12 miles from Kona International airport to our houses. You will take high way 19 towards Kona downtown. We will send you the detail directions how to get to our house before your trip.

 

Q: Do you offer damage deposit or must I pay a damage insurance?

A:  You must pay damage insurance.

 

Q: What is the refund policy if I cancel my trip?

A: We have non-refundable cancellation policy. We suggest all of our guests to purchase travel insurance in case if you need to cancel your trip. We recommend http://www.insuremytrip.com for the best rate comparisons. CSA and Trip Guard provide the best rate comparison.

 

Q: How do I book my stay?

A: VRBO, HomeAway, Airbnb, Flipkey, VacationHomeRentals.com are all options for you to book your stay. However, if you book the house directly through us, you don't have to pay other website service fee. We guarenty you will get the best price from us.

 

Q:  What amenities are provided?

A: We provide 

  •  Shampoo 
  •  Body wash
  •  Liquid hand soap
  •  Toilet paper
  •  Paper towels
  •  Bathroom towels
  •  Linens 
  •  Hand wash dish detergent
  •  Dishwasher detergent
  •  Laundry detergent
  •  Hair dryers
  •  Bleach 
  •  Cooking ware (pots, pans and rice cooker, blender, coffee maker, etc)
  • Baby stuff:
    •  A Pack & Play
    •  Portable high chair

Q: If I have a question/problem, who do I contact?

A: Please contact Emmy and Bob at 808-365-7995.

 

Q: Are water and electricity included in the nightly rate?

A: Water is included in the nightly rate. But we charge $50 per night for the house has AC for the electricity

 

Q: What forms of payment do you accept?

A: We accept checks, VISA and PayPal.

 

Q:  Do we need a rental car?

A: It is highly recommended you rent a car. Although downtown Kona and a few beaches are closeby, it is very convenient to have a car. There are also lots of great activities at Captain Cook, Hilo, and northern Big Island that require a car to reach.

 

Q:  Is there a maximum number of people?

A: Lyman's Hale accommodates up to 18 people.  Sunset Paradise can accommodate up to 20 people. Alii Hale can accommodate up to 12 people.  Keauhou Hale can accommodate up to 17 people. Alii Makai can accommodate up to 22 people, Kilohana Hale can accommondate up to 17 people, and Magic Sand beach house can accommondate up to 25 people. If you bring more guests than the number agreed under your reservation, you will be charged at the rate of $50 per person per night. Please let us know if the number in your group increase. We will amend the agreement accordingly.

 

Q: Is there direct access to the ocean from the backyard?

A: No. Although 2 of our house are oceanfront, there is no safe, direct access to the ocean from the backyard.

 

Q: How do I check in? Do you do early check-ins?

A: The check in time is 4:00 pm. All of our rental houses have digital locks.  We will email you the code prior to your arrival. Early check in maybe permitted if the houses is ready and must be pre-arranged with us. The additional fees for early check-in are $58 for 2:00 pm check and $118 for 12 pm check in and $224 for 10 am check in.

 

Q: When is check-out time? Can a late check-out be arranged?

A: The check out time is 11:00 am.   Late check-out may be permitted if there is no new tenant arriving the same day.  Late check-out must be prearranged with the owners.   The additional fees for late check-out are $58 for 12pm check-out, $118 for 2 pm check-out, $169 for 4pm check-out, $224 for 6:00 pm check-out and $300 for 8pm check-out.

 

Q: We want to stay for more than a month. Can this be arranged?

A:  Yes, depending on availability of the home you are looking to rent.

 

Q: Where can I buy groceries?

A: There is a KTA (supermarket) 5 minutes away from all our homes. 10 minutes north of our homes is another KTA, Island Naturals (organic market and deli), Safeway, and Walmart.

 

Q:  How close is downtown Kona from the vacation rental?

A: Downtown Kona is about a 10 minute drive, give or take 5 minutes, depending which vacation rental you are staying at.

 

Q: Can I bring pets?

A: No, there is no pets allowed at the rental houses.

 

Q: Is there AC?

A: All of our houses have AC, but not all areas of the houses have AC.

Alii Hale has 3 ACs in all the bedrooms

Lyman's Hale has 5 ACs in all the bedrooms

Sunset Paradise has 6 ACs in 6 of the bedrooms

Keauhou Hale has 6 ACs covers all the area in the house

Alii Makai has ACs cover all the area in the house

Kilohana Hale has ACs all through the house

Magic Sand Beach House has ACs cover all the area in the house.

 

 

Q: I like to work out. What exercise facilities are nearby?

A: Yes, there is a CrossFit Kona, Curves (offers workout classes), and Kona Pilates (offers pilates classes).

 

Q: What kind of electrical outlets are there?

A: The electrical outlets are standard American 110 Volt.

 

Q: Where can I buy liquor?

A: All grocery stores as well as Banyan Mart, Kona Reef Liquor & Deli, and Kona Liquor Store all sell liquor.

 

Q: How many guests are the nightly rates based on?

A: Nightly rates are based on 8 guests for Lymans, Keauhou Hale, Ali'i Makai, Sunset Paradise and Magic Sand Beach House. Nightly rates are based on 6 people for Ali'i Hale.

 

Q: What is the charge for each extra guest per night?

A: $30 per person per night plus 14.42% tax

 

Q: What is the weather like on the Big Island?

A: Kailua-Kona lies on the west coast of the Big Island of Hawaii, on the ‘dry side’, whereas Hilo can be found on the windward side of the island, which is why it rains so much there. It is pretty much sunny year round. September is the wettest month of the year. The average temperature ranges from 80 to 90 degrees Fahrenheit year round.

 

Q: What is the time in Hawaii?

A: Hawaii is in the Hawaii-Aleutian Time Zone. Hawaii doesn't observe daylight saving time.

 

Q: Is smoking allowed?

A: No. Smoking is strictly prohibited and if cigarette butts are found anywhere, then you will lose your security deposit.

 

Q: Can we see the ocean from home?

A: You can see the ocean from our 2 oceanfront homes (Ali'i Hale and Lymans) and 3 ocean view (not oceanfront) homes (Sunset Paradise, Kilohana Hale and Ali'i Makai).

 

Q: Is there internet access?

A: Yes. All of our houses have high-speed internet.

 

Q: Is there a hot tub?

A: All of our houses have a hot tub.

 

Q: Is there a BBQ grill?

A: Yes. All our homes have a BBQ grill.

 

Q: What activities can I do on the Big Island?

A: Please see the Big Island activities guide we have provided.

 

Q: Do you provide accommodations for babies/infants?

A: We provide high chairs and pack n' play.